If you are returning a damaged item, please contact us within 14 days at info@ridemonserat.com - remember to attach pictures of the damaged item. If you want to return something from your order that's not damaged there is no need to contact our Customer Service team. You also do not need a print-out label as we do not cover return shipping costs. Be aware that to return an item it cannot be used or washed.

 

You also have the option to submit your withdrawal using the electronic withdrawal feature provided on our website. You can find this feature permanently accessible in the footer of our website under “withdrawal”

 

How to return the item(s):

First: Write our return shipping address on the parcel.

Monserat
Engesserstraße 3
79108 Freiburg im Breisgau
Germany

 

Second: Send the parcel, using your choice of carrier. You will be responsible for the items until they have arrived at our warehouse. We therefore strongly recommend you to keep the proof of postage as we can’t be held responsible for packages that fail to arrive. 

 

 

NOTE: If making a return from a country outside of the EU (Switzerland, Norway, the UK, USA, eg.), please include the original invoice outside your parcel, and write the word "RETURN" on the outside, so customs can clearly identify it as such. If not done correctly, the parcel will be declined at the border and returned to you, which will mean paying the return shipping costs again.